top of page

Policies & FAQ

  • What if I need to cancel or postpone my event?
    All deposits made to hold the date of your event are non-refundable. In the event that your event is canceled, a credit will be held on your account indefinitely and can be used in the future.
  • What exactly do you offer for balloon arrangements and how much do they cost?
    GRAB & GO GARLANDS This option is for smaller garlands. I create it, you hang it! I will supply you with all materials needed to hang your garland on standard walls/surfaces. You can fit up to a 12ft garland in a mid-size SUV! ~ starting at $20 per ft. BALLOON INSTALLATIONS Balloon installations are all the rage right now. It makes life so much easier for you! No more blowing up balloons in your living room the night before your event. Let me do all the work for you! ~ starting at $23 per ft. $250 minimum Please note, we do not come back to pickup or take down your balloons unless you specifically request this before you pay your deposit. There is an additional charge for this service. XO We do not offer ANY helium arrangements.
  • What type of balloons do you use?
    100% biodegradable latex balloons as well as mylar foil balloons. We use the highest quality balloons available.
  • How long will my balloons last?
    Balloon installations last anywhere from 1 day to 3+ months depending on the conditions. Since our balloon garlands and installations do not require helium, just air, they last much longer. Indoors are where you will get the most life out of your balloons. Sun, heat, and other outdoor elements cause balloons to oxidize. The oxidization process makes the balloons turn matte. Matte balloons are actually very desired among some clients, while others like the shiny look. If you want your balloons to stay shiny, they must stay indoors.
  • Do you come back to take down the balloons?
    Once the event has ended, the taking down of your arrangement is the responsibility of the client. If you are interested in us coming back to remove the balloons and command hooks, this can be provided at an additional charge if we are available. Please mention this when you inquire.

Privacy policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

bottom of page